Even more disgusted with the fact that you can't repair these crappy products, that you have to dispose of them and buy new? Well, you're not alone. Not by a long shot! And thanks to the efforts of the Electronics Takeback Coalition, you've got a chance to let your complaints be heard.
The Electronics TakeBack Coalition is a national coalition of non-profit organizations promoting responsible recycling and green design in the electronics industry. Beth Terry, the infamous Fake Plastic Fish blogger, contacted ETBC last week about issues she was having with her piece of crap HP Monitor that can't be repaired. Turns out, ETBC loved to hear her story and wants to hear from any of you who have similar Dead Gadget stories. Here's the email she received from Barbara Kyle of ETBC:
We have focused on the recycling end of the e-waste problem. But we want to do more on promoting reuse, and green design concepts that allow us to hang on to our electronic products longer, and to upgrade them to keep up with advances in technology. So far, the industry has focused on energy as the primary criteria for “green design.” While we don’t disagree that energy use by the product is important, the energy used to create new products is even more significant, and could be reduced if our products simply lasted longer.
We want dead gadget stories!
We would love to receive stories just like the one you documented on your blog, showing clearly how products simply can’t be fixed or upgraded, because of clear choices made by the product designers. Please send your stories to Stories@deadgadgets.com and include the following information:
- Make and model
- Year they bought it. Is it under warranty?
- Why it’s dead. (Doesn’t turn on, won’t reboot, can’t upgrade it to run certain software, etc)
- Steps taken to try to fix it, or cost to fix it. (Here’s where your story was incredibly compelling. You didn’t just say your monitor died – you found someone who tried to fix it, identified the part needed, made the call, and then was rebuffed. So asking your readers to fill in this part would be great. Making the call to get an estimate on what it would cost to fix it (vs replace it) is good. But actually getting the company to say they WON'T sell you a replacement part gets to the heart of the issue. So that’s an extra step, but if you could ask them to document this, it will help us tell this story. Feel free to include whom they spoke with at the companies, so there can be no question of misunderstanding.)
- Picture of the dead gadget. (Be sure we can see the manufacturer name or logo!) For our dead gadget gallery (soon to come). This request includes broken TELEVISIONS, not just computer-type devices.
According to Beth, Barbara also added that if there are any serious reuse and upgrade geeks out here, she'd love to talk to them in more detail about how they could do a more thorough “study” of this issue, trends they see with different companies, etc.
So if you've suffered similar frustrations, please take a minute to send your story to Stories@deadgadgets.com and help persuade companies to take responsibility for the products they release into the world.